At Fieldata, a product of Triline Infotech Pvt. Ltd. ("we," "our," or "us") committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services.
By using Fieldata’s platform and services, you agree to the collection and use of your information in accordance with this policy. Please read this Privacy Policy carefully.
1. Information We Collect
We collect a variety of information to provide and improve our services, including:
Personal Information:
Account Details: Name, email address, phone number, and password.
Billing Information: Payment details for processing transactions.
User Communications: Information shared via support or feedback forms.
Data Collected During Surveys:
Survey Responses: All data collected through surveys, including responses to forms created via our platform.
Metadata: Information about the survey, such as location (if enabled), time stamps, and device details.
Automatically Collected Information:
Usage Data: We may collect details about how you access and use our platform, including IP address, browser type, and interaction patterns.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Services: Managing your account, processing transactions, and enabling data collection through surveys.
To Improve Our Platform: Analyzing user behavior to enhance the platform’s performance and user experience.
To Communicate: Sending notifications, updates, and customer support messages.
To Ensure Security: Detecting, investigating, and preventing fraudulent activities or misuse of our platform.
3. Data Security and Protection
We take the security of your data very seriously. Our security measures include:
Data Encryption: All data is encrypted in transit and at rest to protect your information from unauthorized access.
Role-Based Access Control (RBAC): Only authorized users have access to specific types of data based on assigned roles.
Secure Hosting: Our platform uses secure cloud hosting environments that comply with regional and international data security regulations.
Audit Logs: All actions within the platform are logged for accountability and security purposes.
4. Data Sharing and Disclosure
Fieldata will never sell your personal data to third parties. However, we may share your data under the following circumstances:
With Your Consent: If you provide explicit consent for data sharing.
With Service Providers: To trusted third-party partners who help us operate our services (e.g., payment processors, cloud service providers), provided they adhere to strict privacy and security standards.
For Legal Requirements: If we are required by law or in response to legal requests.
5. Your Data Privacy Rights
Depending on your location, you may have the following rights concerning your personal data:
Access and Correction: You have the right to access the personal data we hold about you and request any corrections.
Data Portability: Request to export your data in a commonly used format.
Deletion: You may request the deletion of your personal data, subject to legal and operational limitations.
Objection: You have the right to object to our processing of your data based on legitimate interests.
To exercise any of these rights, please contact us at [email@fieldata.com].
6. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. Once your account is terminated or deleted, we will delete or anonymize your data unless we are legally required to retain it.
7. International Data Transfers
If you are located outside the country where our servers are hosted, your data may be transferred and processed in that country. We ensure that such transfers comply with data protection laws and that your data is secure.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience on our platform, analyze site traffic, and customize content. You can control your cookie preferences through your browser settings.
9. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed of any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
