Seamlessly connect with respondents through our integrated CATI tool for efficient data collection and insightful analysis.
In today’s fast-paced environment, the need for efficient, reliable, and comprehensive data collection methods is paramount. Fieldata’s Computer-Assisted Telephone Interviewing (CATI) solution stands at the forefront of this evolution, providing organizations with a powerful tool for gathering insights through telephone surveys. Our CATI system is designed to streamline the survey process, ensuring accuracy, speed, and adaptability, making it the ideal choice for diverse research needs.
Seamless Cloud Calling Integration:
With our intuitive CATI tool, users can initiate calls directly from the survey interface. The click-to-call (CTC) feature connects interviewers with respondents in real-time, enhancing the efficiency of data collection.
Audio Recording for Quality Assurance
Every call is automatically recorded, providing a valuable resource for quality control and training purposes. This feature ensures that interviews are conducted consistently and allows for detailed review and analysis of interactions.
Intelligent Quality Control Processes
Our system incorporates a robust quality control mechanism that includes a separate questionnaire designed to assess the validity of responses. This allows organizations to accept or reject interviews based on predefined criteria, ensuring the integrity of the collected data.
Flexible Third-Party Integration
Fieldata’s CATI solution supports seamless integration with third-party cloud calling services, allowing for scalability and flexibility. Organizations can efficiently manage their telecaller resources and license requirements without compromising on quality.
Comprehensive Database Management
Users can easily upload and manage respondent contact numbers within our centralized database, streamlining the calling process. Each respondent can be linked to a customized questionnaire that captures their unique perspectives.
Tailored Project Management Portals
Project managers have access to dedicated portals where they can monitor telecaller performance, interview statuses, and response rates. Real-time reporting features, including visualizations and summary statistics, enable quick assessments of survey progress.
Client-Focused Dashboards
Clients benefit from customized dashboards that provide an overview of data collected, complete with visualizations, graphs, and comprehensive reports. This ensures transparency and facilitates informed decision-making based on survey findings.
Efficiency
The online CATI tool significantly reduces the time spent on data collection by allowing interviewers to reach respondents quickly and efficiently.
Enhanced Data Quality
The integration of audio recording and quality control measures ensures that the data collected is reliable and accurate.
Comprehensive Reporting
The custom portals enable project managers and clients to access real-time reports and visualizations, making it easier to interpret data and derive actionable insights.
Scalability
With the ability to manage multiple telecallers and integrate with third-party services, Fieldata’s CATI solution can scale to meet the demands of any project.
User-Friendly Interface
Fieldata’s intuitive design ensures that both interviewers and project managers can navigate the system with ease, reducing the learning curve and enhancing user experience.
Setup and Configuration
The process begins with configuring the CATI tool to meet specific project requirements. This includes setting up the questionnaire, integrating third-party services, and preparing the calling database.
Training
Fieldata provides comprehensive training for telecallers, ensuring they are familiar with the system and best practices for conducting interviews.
Data Collection
Telecallers initiate calls using the CATI tool. Responses are recorded directly into the system, allowing for immediate data availability.
Quality Control
As data is collected, the QC process continuously evaluates responses. Interviews that do not meet quality standards are flagged for review.
Reporting and Analysis
Once data collection is complete, project managers can access detailed reports and visualizations through their custom portal, allowing for informed decision-making and strategic insights.
Fieldata’s CATI survey solution transforms the way organizations conduct telephone interviews, making the process more efficient and data driven. With features like audio recording, quality control, and real-time reporting, Fieldata empowers researchers to gather reliable insights quickly and effectively. Whether for market research, public health initiatives, or customer feedback, Fieldata's CATI surveys provide the tools necessary to achieve success in data collection.